Welcome to https://www.homehue.shop.
Please read these terms and conditions carefully, as by accessing this website, you agree to follow and be bound by these terms and conditions. If you do not agree to these terms, you should not access or use this website.
Online Shopping
Please confirm the following terms when placing an order at https://www.homehue.shop.
- Please do not create an account on this website or submit your information to us if you are under the age of 16.
- You need to ensure that the shipping address you provide is true, accurate, and complete information for your order(s). Please note that https://www.homehue.shop is not responsible for any inaccurate information you provide.
Order Acceptance
As soon as you place an order on our website, an electronic version of the invoice containing basic order details will be sent to you via email. Receiving the order confirmation email signifies that we accept your order, and the product(s) you ordered will be processed for manufacturing. You will also be informed if any item you ordered is unavailable.
Payment Method and Security
- We accept payment by all major credit cards and debit cards.
- https://www.homehue.shop will not store any of your payment information. Your payment will be authorized on a secured third-party page.
- Please do not send your payment information by email as we cannot guarantee the security of your data under this circumstance.
Delivery Information
- Due to varying item availability, multiple items in a single order may be shipped separately. Each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order.
- Each shipment will have its own tracking number and can be tracked. Please email us with your order number, and we will provide you with the tracking number after we dispatch your parcel.
Please note that https://www.homehue.shop cannot guarantee specific shipping dates. Delivery times depend on the products you order and the specific shipping destination. Allow no more than 20 days for the delivery of your orders. Contact customer service to track the order status after placing your order.
https://www.homehue.shop does not assume liability if your ordered products are lost in delivery due to incorrect shipping information provided.
Supply Conditions
- Customer service at https://www.homehue.shop strives to ensure that all goods displayed on the site are available and that the information about the items advertised is accurate.
- Please allow for minor differences between the pictures shown online and the items you receive due to factors such as lighting when taking photos.
Order Canceling
- Contact https://www.homehue.shop within 24 hours after placing your order if you need to change or cancel it, as we will proceed and transfer your order to the manufacturer within this timeframe.
- If the delivery has already been arranged, the customer shall apply for a return at their own cost and a refund will be processed after we receive the order.
Return and Refund
- Check the goods immediately after receiving your order to confirm responsibility without delay in case of any defect or damage.
- Return for a full refund in good condition if it is our fault. Under this circumstance, please contact us within 7 days.
- Before returning the goods, ensure they are in original condition, and all included accessories should be returned together.
- Contact our customer service for your return. https://www.homehue.shop does not assume liability if you return your items without prior communication.
- You are liable for compensation for any damage to the goods caused by your fault.
Governing Law and Judiciary
The Terms and Conditions above shall be in accordance with the law and submit to the exclusive jurisdiction of the court.